Zaappaaz LLC
The FTC filed suit against Zaappaaz LLC, operators of wrist-band.com and other online storefronts, for failing to deliver PPE products (face masks, sanitizer, etc.) as promised during the COVID-19 pandemic. The company allegedly violated the FTC's Mail, Internet and Telephone Order Rule by not notifying consumers of shipping delays and failing to offer timely cancellations and refunds. This case is primarily a shipping/fulfillment enforcement action rather than a health-marketing claim case.
Required actions (1)
The lawsuit alleges that the company violated the FTC's Mail, Internet and Telephone Order Rule (Mail Order Rule), which requires that companies notify consumers of shipping delays in a timely manner and give consumers the chance to cancel orders and receive prompt refunds.
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