QYK Brands LLC d/b/a Glowwy
The FTC filed suit against QYK Brands LLC d/b/a Glowyy, an online retailer, for failing to ship face masks, sanitizer, and other PPE in a timely manner during the COVID-19 pandemic. The company allegedly violated the FTC's Mail, Internet and Telephone Order Rule by not notifying consumers of shipping delays and failing to offer cancellations and prompt refunds. This case concerns e-commerce fulfillment practices rather than health marketing claims specifically.
Required actions (1)
The lawsuit alleges that the company violated the FTC's Mail, Internet and Telephone Order Rule (Mail Order Rule), which requires that companies notify consumers of shipping delays in a timely manner and give consumers the chance to cancel orders and receive prompt refunds.
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